html {
        scroll-behavior: smooth;
      }
      :root {
        --navy: #14284d;
        --navy-dark: #0d1c38;
        --gold: #c99a3c;
        --gold-dark: #b3852b;
        --cream: #faf7f0;
        --cream-2: #f4efe4;
        --text-dark: #1c2a3f;
        --text-muted: #5b6473;
        --border: #e6e0d3;
        --shadow-strong: 0 20px 50px rgba(20, 40, 77, 0.16);
      }

      * {
        box-sizing: border-box;
        margin: 0;
        padding: 0;
      }

      body {
        font-family: "Segoe UI", "Helvetica Neue", Arial, sans-serif;
        color: var(--text-dark);
        background: var(--cream);
        line-height: 1.5;
        padding-top: 95px;
        overflow-x: hidden;
      }

      h1,
      h2,
      h3 {
        font-family: Georgia, "Times New Roman", serif;
        color: var(--navy);
        font-weight: 700;
      }

      a {
        text-decoration: none;
        color: inherit;
      }
      ul {
        list-style: none;
      }
      img {
        max-width: 100%;
        display: block;
      }

      .container {
        max-width: 1180px;
        margin: 0 auto;
        padding: 0 40px;
      }

      /* Header */
      header {
        position: fixed;
        top: 0;
        left: 0;
        width: 100%;
        z-index: 1000;

        display: flex;
        align-items: center;
        justify-content: space-between;

        padding: 18px 40px;
        background: rgba(250, 247, 240, 0.96);
        backdrop-filter: blur(10px);
        -webkit-backdrop-filter: blur(10px);

        border-bottom: 1px solid var(--border);
        transition: all 0.3s ease;
      }

      .logo-group {
        display: flex;
        align-items: center;
        gap: 14px;
      }

      .logo-icon {
        width: 54px;
        height: 54px;
        flex-shrink: 0;
      }

      .logo-text .name {
        font-family: Georgia, serif;
        font-size: 26px;
        font-weight: 700;
        color: var(--navy);
        letter-spacing: 1px;
        line-height: 1;
      }

      .logo-text .sub {
        font-size: 11px;
        letter-spacing: 2px;
        color: var(--navy);
        font-weight: 600;
        margin-top: 4px;
      }

      .logo-text .dept {
        font-size: 11px;
        color: var(--text-muted);
        margin-top: 2px;
      }

      nav ul {
        display: flex;
        gap: 34px;
        align-items: center;
      }

      nav a {
        font-size: 15px;
        color: var(--text-dark);
        font-weight: 500;
        position: relative;
        padding-bottom: 4px;
      }

      nav a.active {
        color: var(--navy);
        font-weight: 700;
      }

      nav a.active::after {
        content: "";
        position: absolute;
        left: 0;
        right: 0;
        bottom: -2px;
        height: 2px;
        background: var(--gold);
      }

      .header-actions {
        display: flex;
        align-items: center;
        gap: 12px;
      }

      .btn {
        display: inline-flex;
        align-items: center;
        gap: 8px;
        padding: 13px 22px;
        border-radius: 10px;
        font-weight: 600;
        font-size: 14px;
        cursor: pointer;
        transition: all 0.2s ease;
        border: 2px solid transparent;
        box-shadow: 0 8px 20px rgba(20, 40, 77, 0.08);
      }
      .btn:hover {
        transform: translateY(-2px);
      }

      .btn-navy {
        background: var(--navy);
        color: #fff;
      }
      .btn-navy:hover {
        background: var(--navy-dark);
      }

      .btn-outline-navy {
        background: transparent;
        color: var(--navy);
        border-color: var(--navy);
      }
      .btn-outline-navy:hover {
        background: var(--navy);
        color: #fff;
      }

      .menu-toggle {
        display: none;
        width: 44px;
        height: 44px;
        padding: 9px;
        border: 1px solid var(--border);
        border-radius: 12px;
        background: #fff;
        cursor: pointer;
      }
      .menu-toggle span {
        display: block;
        width: 21px;
        height: 2px;
        margin: 4px auto;
        background: var(--navy);
        border-radius: 999px;
      }

      /* Breadcrumb */
      .breadcrumb {
        background: var(--cream-2);
        border-bottom: 1px solid var(--border);
      }
      .breadcrumb-inner {
        max-width: 1180px;
        margin: 0 auto;
        padding: 16px 40px;
        font-size: 13px;
        color: var(--text-muted);
        display: flex;
        align-items: center;
        gap: 8px;
      }
      .breadcrumb-inner a {
        color: var(--navy);
        font-weight: 600;
      }
      .breadcrumb-inner a:hover {
        text-decoration: underline;
      }
      .breadcrumb-inner span.sep {
        color: var(--border);
      }
      .breadcrumb-inner span.current {
        color: var(--text-dark);
        font-weight: 600;
      }

      /* Page hero */
      .page-hero {
        background: linear-gradient(
          120deg,
          var(--cream) 0%,
          var(--cream) 45%,
          #ede4d0 100%
        );
        padding: 56px 40px 44px;
      }
      .page-hero-inner {
        max-width: 1180px;
        margin: 0 auto;
        display: flex;
        justify-content: space-between;
        align-items: flex-end;
        gap: 40px;
        flex-wrap: wrap;
      }
      .eyebrow {
        display: flex;
        align-items: center;
        gap: 10px;
        color: var(--gold-dark);
        font-weight: 700;
        letter-spacing: 2px;
        font-size: 13px;
        margin-bottom: 16px;
      }
      .eyebrow::before {
        content: "";
        width: 30px;
        height: 2px;
        background: var(--gold);
      }
      .page-hero h1 {
        font-size: 38px;
        line-height: 1.2;
        margin-bottom: 14px;
      }
      .page-hero p {
        color: var(--text-muted);
        font-size: 16px;
        max-width: 520px;
      }
      .page-hero-stats {
        display: flex;
        gap: 28px;
      }
      .page-hero-stats div {
        text-align: center;
      }
      .page-hero-stats .num {
        font-family: Georgia, serif;
        font-size: 30px;
        font-weight: 700;
        color: var(--navy);
      }
      .page-hero-stats .lbl {
        font-size: 12px;
        letter-spacing: 1px;
        color: var(--text-muted);
        text-transform: uppercase;
        margin-top: 2px;
      }

      /* Toolbar */
      .toolbar {
        max-width: 1180px;
        margin: -26px auto 0;
        padding: 0 40px;
        position: relative;
        z-index: 5;
      }
      .toolbar-inner {
        background: #fff;
        border: 1px solid var(--border);
        border-radius: 8px;
        box-shadow: 0 10px 30px rgba(20, 40, 77, 0.08);
        padding: 20px 24px;
        display: flex;
        flex-wrap: wrap;
        gap: 16px;
        align-items: center;
        justify-content: space-between;
      }
      .search-box {
        position: relative;
        flex: 1;
        min-width: 220px;
      }
      .search-box input {
        width: 100%;
        padding: 11px 14px 11px 38px;
        border: 1px solid var(--border);
        border-radius: 5px;
        font-size: 14px;
        font-family: inherit;
        color: var(--text-dark);
        background: var(--cream);
      }
      .search-box input:focus {
        outline: none;
        border-color: var(--gold);
      }
      .search-box svg {
        position: absolute;
        left: 12px;
        top: 50%;
        transform: translateY(-50%);
        width: 16px;
        height: 16px;
        color: var(--text-muted);
      }
      .filter-tabs {
        display: flex;
        flex-wrap: wrap;
        gap: 8px;
      }
      .filter-tab {
        padding: 9px 16px;
        border-radius: 20px;
        border: 1px solid var(--border);
        background: var(--cream);
        color: var(--text-dark);
        font-size: 13px;
        font-weight: 600;
        cursor: pointer;
        transition: all 0.2s ease;
        white-space: nowrap;
        font-family: inherit;
      }
      .filter-tab:hover {
        border-color: var(--gold);
      }
      .filter-tab.active {
        background: var(--navy);
        border-color: var(--navy);
        color: #fff;
      }

      /* FAQ section */
      .faq-section {
        padding: 50px 40px 90px;
        max-width: 900px;
        margin: 0 auto;
      }

      .faq-group {
        margin-bottom: 42px;
      }
      .faq-group-head {
        display: flex;
        align-items: baseline;
        gap: 12px;
        margin-bottom: 18px;
        padding-bottom: 10px;
        border-bottom: 2px solid var(--border);
      }
      .faq-group-head h2 {
        font-size: 21px;
      }
      .faq-group-head .count {
        font-size: 13px;
        color: var(--text-muted);
        font-weight: 600;
      }

      .faq-list {
        display: flex;
        flex-direction: column;
        gap: 12px;
      }

      .faq-item {
        background: #fff;
        border: 1px solid var(--border);
        border-radius: 8px;
        overflow: hidden;
        transition: border-color 0.2s ease, box-shadow 0.2s ease;
      }
      .faq-item:hover {
        border-color: var(--gold);
      }
      .faq-item.open {
        border-color: var(--gold);
        box-shadow: 0 10px 26px rgba(20, 40, 77, 0.08);
      }

      .faq-question {
        width: 100%;
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 16px;
        padding: 18px 22px;
        background: none;
        border: none;
        cursor: pointer;
        text-align: left;
        font-family: inherit;
      }
      .faq-question h3 {
        font-size: 15.5px;
        font-family: "Segoe UI", "Helvetica Neue", Arial, sans-serif;
        color: var(--text-dark);
        font-weight: 600;
        line-height: 1.45;
      }
      .faq-item.open .faq-question h3 {
        color: var(--navy);
      }

      .faq-icon {
        flex-shrink: 0;
        width: 30px;
        height: 30px;
        border-radius: 50%;
        background: var(--cream-2);
        border: 1px solid var(--border);
        display: flex;
        align-items: center;
        justify-content: center;
        position: relative;
        transition: all 0.2s ease;
      }
      .faq-icon::before,
      .faq-icon::after {
        content: "";
        position: absolute;
        background: var(--navy);
        transition: transform 0.25s ease, opacity 0.2s ease;
      }
      .faq-icon::before {
        width: 12px;
        height: 2px;
      }
      .faq-icon::after {
        width: 2px;
        height: 12px;
      }
      .faq-item.open .faq-icon {
        background: var(--navy);
        border-color: var(--navy);
      }
      .faq-item.open .faq-icon::before,
      .faq-item.open .faq-icon::after {
        background: #fff;
      }
      .faq-item.open .faq-icon::after {
        transform: rotate(90deg);
        opacity: 0;
      }

      .faq-answer {
        max-height: 0;
        overflow: hidden;
        transition: max-height 0.3s ease;
      }
      .faq-answer-inner {
        padding: 0 22px 20px 22px;
        font-size: 14px;
        color: var(--text-muted);
        max-width: 640px;
      }
      .faq-answer-inner p + p {
        margin-top: 10px;
      }
      .faq-answer-inner a {
        color: var(--navy);
        font-weight: 600;
        text-decoration: underline;
      }

      .no-results {
        display: none;
        text-align: center;
        padding: 60px 20px;
        color: var(--text-muted);
      }
      .no-results svg {
        width: 40px;
        height: 40px;
        margin: 0 auto 14px;
        color: var(--border);
      }

      .help-cta {
        background: var(--navy);
        border-radius: 10px;
        padding: 40px 44px;
        display: flex;
        align-items: center;
        justify-content: space-between;
        gap: 30px;
        flex-wrap: wrap;
        color: #fff;
        max-width: 1180px;
        margin: 0 auto 90px;
      }
      .help-cta h3 {
        color: #fff;
        font-size: 22px;
        margin-bottom: 8px;
      }
      .help-cta p {
        color: rgba(255, 255, 255, 0.75);
        font-size: 14px;
        max-width: 480px;
      }
      .help-cta .btn-gold {
        background: var(--gold);
        color: var(--navy-dark);
        border-color: var(--gold);
        flex-shrink: 0;
      }
      .help-cta .btn-gold:hover {
        background: var(--gold-dark);
      }

      /* Footer */
      footer {
        background: var(--navy-dark);
        color: #cfd6e4;
        padding: 70px 40px 26px;
      }
      .footer-grid {
        max-width: 1180px;
        margin: 0 auto;
        display: grid;
        grid-template-columns: 1.4fr 1fr 1fr 1.2fr;
        gap: 40px;
        padding-bottom: 40px;
        border-bottom: 1px solid rgba(255, 255, 255, 0.1);
      }
      .footer-logo {
        display: flex;
        align-items: center;
        gap: 12px;
        margin-bottom: 16px;
      }
      .footer-logo .name {
        font-family: Georgia, serif;
        font-size: 20px;
        font-weight: 700;
        color: #fff;
      }
      .footer-logo .sub {
        font-size: 10px;
        letter-spacing: 1.5px;
        color: var(--gold);
        font-weight: 700;
      }
      .footer-logo .dept {
        font-size: 11px;
        color: #9aa5ba;
      }
      footer h4 {
        color: #fff;
        font-family: "Segoe UI", "Helvetica Neue", Arial, sans-serif;
        font-size: 14px;
        letter-spacing: 1px;
        margin-bottom: 18px;
      }
      footer ul li {
        margin-bottom: 10px;
      }
      footer a {
        font-size: 13.5px;
        color: #9aa5ba;
      }
      footer a:hover {
        color: var(--gold);
      }
      .contact-item {
        display: flex;
        align-items: flex-start;
        gap: 10px;
        font-size: 13.5px;
        color: #9aa5ba;
        margin-bottom: 14px;
      }
      .contact-item svg {
        width: 18px;
        height: 18px;
        flex-shrink: 0;
        color: var(--gold);
        margin-top: 1px;
      }
      .footer-bottom {
        max-width: 1180px;
        margin: 0 auto;
        padding-top: 24px;
        display: flex;
        justify-content: space-between;
        align-items: center;
        font-size: 12.5px;
        color: #7c869c;
        flex-wrap: wrap;
        gap: 10px;
      }
      .footer-bottom a {
        margin-left: 18px;
        color: #9aa5ba;
      }
      footer a:hover {
        color: var(--gold-dark);
      }

      @media (max-width: 1100px) {
        nav ul {
          gap: 20px;
        }
      }

      @media (max-width: 900px) {
        body {
          padding-top: 82px;
        }
        header {
          padding: 14px 22px;
        }
        .logo-icon {
          width: 46px;
          height: 46px;
        }
        .logo-text .name {
          font-size: 22px;
        }
        .menu-toggle {
          display: block;
        }
        .staff-portal {
          display: none;
        }
        nav {
          display: block;
          position: fixed;
          top: 82px;
          left: 16px;
          right: 16px;
          padding: 18px;
          background: rgba(255, 253, 249, 0.98);
          border: 1px solid var(--border);
          border-radius: 18px;
          box-shadow: var(--shadow-strong);
          transform: translateY(-18px);
          opacity: 0;
          visibility: hidden;
          transition: 0.25s ease;
        }
        nav.open {
          transform: translateY(0);
          opacity: 1;
          visibility: visible;
        }
        nav ul {
          flex-direction: column;
          align-items: stretch;
          gap: 4px;
        }
        nav a {
          display: block;
          padding: 11px 12px;
          border-radius: 9px;
        }
        nav a:hover,
        nav a.active {
          background: #f5efe4;
        }
        nav a.active::after {
          display: none;
        }
        .page-hero-inner {
          flex-direction: column;
          align-items: flex-start;
        }
        .footer-grid {
          grid-template-columns: 1fr 1fr;
        }
      }

      @media (max-width: 620px) {
        .toolbar-inner {
          flex-direction: column;
          align-items: stretch;
        }
        .filter-tabs {
          overflow-x: auto;
          flex-wrap: nowrap;
          padding-bottom: 4px;
        }
        .help-cta {
          flex-direction: column;
          text-align: center;
        }
        .page-hero {
          padding-top: 40px;
        }
        .breadcrumb-inner {
          padding: 12px 20px;
        }
        .page-hero-inner,
        .toolbar,
        .faq-section {
          padding-left: 20px;
          padding-right: 20px;
        }
        .footer-grid {
          grid-template-columns: 1fr;
        }
        .footer-bottom {
          flex-direction: column;
          gap: 12px;
        }
        .footer-bottom a {
          margin-left: 0;
          margin-right: 14px;
        }
      }